Hello, we're Holiday Rescue.
We’re travel insurance industry veterans with nearly 50 years combined experience in the trade. We created Holiday Rescue because we know we can deliver a better service to our customers.
Why choose us?
So what's different?
Our ethos. We’ve turned everything that’s “insurance” upside down. We tried to write these web pages and our policy wording in plain language so it’s easy to understand. When it comes time to provide emergency assistance in those anxious moment, we know the names of the people that will help you – because we’ve hand-picked a network of global providers that we know and trust. People of high integrity. With Holiday Rescue, your ‘rescue’ will not be left to the cheapest bidder!
Most insurance policies are designed to meet the company’s bottom line, so when you make a claim, their goal is to minimise their losses – not yours.
At Holiday Rescue we put people first and the ‘bottom line’ second. We believe if we genuinely look after you, you might just tell someone else about us – and that’s how the best companies grow. We trust our approach, attitude and level of care make the difference that really matters. We believe our customers will be our best form of advertising!
We’ve got your back, so you can relax on your holiday. We give you cover for what matters, and ‘rescue’ you when you really need it.
We’re all about treating people like people, not policy numbers or problems to be avoided. It helps that we love holidays, and taking care of people.
Our premiums are low because we know how to be uncommonly efficient behind the scenes, and don’t need to fund a corporate juggernaut.
Meet the team.
Our core team consists of the 5 founding members of Holiday Rescue, bringing over 46 years combined experience in travel insurance. All former senior executives with a prominent travel insurance company, we’ve seized the opportunity to establish a different and simpler kind of travel insurance.
- We’re committed to using normal everyday language, not insurance industry jargon.
- We pledge to respond faster, with greater certainty to your emergency needs.
- We promise to make decisions quickly, and to communicate those decisions as fast as possible.
We’re motivated to build a company where everyone looks forward to coming to work (most days); where you know you’ll be listened to; and where, when the unexpected does happen and emergency assistance is required, it is proactive, professional and efficient. Never contracted to the cheapest provider.
Our culture is all about remarkably fast customer service, delivered by a team of talented industry veterans working together; no stars, no egos, mutually supportive, and relentlessly effective.
Amy du Toit
Underwritten by Hollard
The Hollard Insurance Company Pty Limited, is Holiday Rescue’s underwriter and our investment partner. A general insurance specialist insuring more than 7.2 million people, Hollard are well-established in Australia, and now in New Zealand.
We’re proud to be associated with Hollard, a company who chooses to work with partners “who are experts in their niche and who really care about their business and their customers”. Their other New Zealand partner is Ando Insurance.Learn more about Hollard
If you want to get in touch regarding our team, services and more, we’d love to hear from you.