Hello, we're Holiday Rescue.
We’re travel insurance industry veterans with nearly 60 years combined experience in the trade. We created Holiday Rescue because we know we can deliver a better service to our customers.
Why choose us?
So what's different?
Our attitude and behaviour. We’ve turned everything that’s “insurance” upside down, so you get treated like a real person – instead of a policy number or problem.
When you need help, we call the closest of our first-rate rescue partners to get to you swiftly – we don’t waste time getting quotes and negotiating discounts when you need us.
When it comes to claims, we know insurance companies have a reputation for delaying and evading paying you. That’s not acceptable given you’ve paid for that service. So we make it as easy as possible to claim, we’ll be up front if something isn’t covered, and get back to you within 2 business days whenever possible.
We trust our approach, attitude and level of care make a difference, and if we genuinely look after you, you might just tell someone else about us…
You come first. We’re all about care and speed over cost. That’s why we treat you more like a friend than a policy number. It helps that we love holidays, and taking care of people.
Our premiums are low because we know how to be uncommonly efficient behind the scenes, and don’t need to fund a corporate juggernaut.
We write in plain language so you can understand our policies, what you’re covered for before you go, and what you get with us.
Meet the team.
Our core team consists of six highly skilled members, bringing over 57 years combined experience in travel insurance. All former senior executives with a prominent travel insurance company, we’ve seized the opportunity to establish a different and simpler kind of travel insurance.
- We’re committed to using normal everyday language, not insurance industry jargon.
- We pledge to respond faster, with greater certainty to your emergency needs.
- We promise to make decisions quickly, and to communicate those decisions as fast as possible.
We’re motivated to build a company where everyone looks forward to coming to work; where you know you’ll be listened to; and where, when the unexpected does happen and emergency assistance is required, it is proactive, professional and efficient. Never contracted to the cheapest provider.
Our culture is all about remarkably fast customer service, delivered by a team of talented industry veterans working together; no stars, no egos, mutually supportive, and relentlessly effective.
Amy du Toit
Underwritten by Hollard
The Hollard Insurance Company Pty Limited, is Holiday Rescue’s underwriter and our investment partner. A general insurance specialist insuring more than 7.2 million people, Hollard are well-established in Australia, and now in New Zealand.
We’re proud to be associated with Hollard, a company who chooses to work with partners “who are experts in their niche and who really care about their business and their customers”. Their other New Zealand partner is Ando Insurance.Learn more about Hollard
If you want to get in touch regarding our team, services and more, we’d love to hear from you.