If you’re travelling overseas with our Comprehensive policy, we do. There are some things you should be aware of though, like you need to take some care of your stuff!
What can I do if my claim is declined?
Sometimes the result of a claim doesn’t turn out how you expect, but you can ask for the claim decision to be reviewed by different people who weren’t involved in the original decline decision. You’re just a step away from submitting an appeal so we can take another look at your claim.
If your claim is declined, we email you the reason why, with an invitation to appeal the decision if you don’t agree. This means that you have the opportunity to provide additional information to support your claim, or explain to us why you think we got it wrong. And with new evidence, we may make a different decision.
You might also like:
Look up another topic
results for ""
Appeal your claim
and get it sorted.