What if I have an emergency?


Our hotline is covered by a caring team with a registered nurse on hand too, 24/7. They’re ready to assist you if you need to get to a hospital, help if you’re in an accident, or arrange medical evacuation if required. They can also give you first aid advice if you’re seriously concerned about your child or a fellow traveller. If you have a wi-fi or cell phone connection, it is also possible to arrange an actual ‘telemedicine’ appointment with an emergency room doctor or even a specialist if needed.

If you’ve received emergency help or been taken to hospital, and were unable to contact us – call us as soon as you are able to – even if you are no longer in an emergency situation.

CALL: +64 9 890 9726

If you’re not sure how to make an international call from your location, this website may help http://www.countrycallingcodes.com.

More ways to get help.

We know that it isn’t always possible to make a phone call in every situation. So you can also reach our emergency team by SMS (text message).

SMS/Text: +61 488 863 244

Email: [email protected]


Or if you have an emergency situation and you’re in New Zealand, you can call us at:

Call within New Zealand: 0800 766 802


Q. Can I extend my cover?

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