Why choose Holiday Rescue?
What's different?

 
 
 
 
 
 
 
 
 
 
 
 
 
 

The difference is in our name.

Our goal is more than just to provide a great holiday insurance product. We’re here to challenge the status quo of the travel insurance industry by providing outstanding services at the moments you need them.

We’re all about protecting your holiday and being there to rescue you when you need us. That’s why we have chosen the best international aeromedical providers around the world as our rescue partners, because when every minute counts – and the quality of care and advice is vital – we can get you the help you need on the way in minutes. We make one call saving precious time instead of waiting for several quotes, and negotiating how we can cut costs. Because we are ready to go, we can often reduce delays at the moment of truth by 1-3 days.

We do things differently, to make it better for you.

From the beginning, we’ve been obsessed with revolutionising travel insurance and that’s where the concept of holiday insurance and Holiday Rescue was born. Focussing on the whole holiday rather than the travel component of getting there and back, and how we’d like to be treated if we bought insurance. Since we’re also not lawyers, we’ve tried to make our policies as easy to understand as possible without all the usual insurance terms or legal clauses. We’re committed to continually improving the way we explain what you get with our policies.

Our emergency assistance team are here for you.

We’re here to help you. So if you’re on holiday and you’re not sure what to do when something unexpected happens, call us. Our trained team are happy to help and will give you practical advice. If you’re overseas and worried because your child, partner or fellow traveller is suddenly ill, you can even speak with a registered nurse. It’s helpful to have that level of medical competency and understanding in a medical emergency, and reassuring for parents if you have a little one that’s sick while you’re away.

See a doctor online within 10 minutes.

If you have a wi-fi or mobile phone connection, we can arrange for an online ‘telemedicine’ medical consultation with a doctor within 10 minutes. And if you need a consult with a specialist, we can arrange that online too – all without leaving your hotel room.

Fastest medical evacuations.

In critical cases when you need to be evacuated to another hospital, or back to New Zealand for urgent care, we call our closest rescue partner, to ensure you’re in the best of hands and swiftly evacuated.

Read more about our first-rate medical evacuation services.

Care you can appreciate.

Even in the unfortunate but less urgent situation of a broken leg overseas (provided the circumstances of how you broke your leg are covered), we’ll ensure you get a more comfortable flight home, in a seat with the legroom and support you need.

 

Would you be happy to entrust your critically ill child to be brought home by the company with the cheapest quote?

Neither would we. However, the standard insurance industry approach is to insist on ‘three quotes’ every time someone requires an emergency evacuation. It saves a few bucks, but definitely wastes precious time, and there’s no promise of the level of care they’ll offer – or even if the medical professionals will be able to speak your child’s language.

There’s no loyalty, no transparency, and not much of a relationship between the insurance company and whoever they use for emergency assistance and the provider of the plane or the staff.

 

Would you trust the New Zealand Air Ambulance Service to bring your critically ill child home?

We do. We have vetted and chosen to work with a few select, highly professional trusted repatriation and assistance companies. So if you need an emergency evacuation, there’s no delays, no mucking around with cheaper quotes, or trialing of ‘new operators’. We call the people we trust that are closest to you, to get you home. Fast.

For example, in the South Pacific and Southeast Asia region, we work closely with the New Zealand Air Ambulance Service. They know us, and we know them. This approach is unique in the industry. Throughout the South Pacific, NZAAS knows the capabilities of the hospitals and clinics, and the names of the doctors and nurses, to make sure the appropriate level of care is delivered to you when the need arises.

 

What if there was a company who made it so painless and easy to claim, that you could have your claim resolved within 2 business days or less?

That’s what we aim for with every claim we receive, it’s also why we called them express claims. You can submit your claim and the documents online all at the same time. No need to copy and post all of your original documents in either.

Many insurers build delays into their claims process with communication “steps”; by slowing down each response, they can rely on a good percentage of customers giving up on their claim. This saves them money, but it’s not what we consider to be fair behaviour. It’s so ingrained in the insurance industry that there’s a name for it, “claims fatigue”.

This is our culture.

We believe in treating people like people, not numbers or problems to be avoided. We’ve got your back, because we’ve been “there” too, and know it makes all the difference in the world at that moment, to have someone you can call on. Someone who cares, is empowered to take action to help you, and can offer guidance for what’s best for you to do next.

We also believe that if we genuinely look after you when you need it, you might just tell someone else about us – and that’s how the best companies grow. We trust that our approach, attitude and service make the difference that really matters.

We might sound different, that’s because we’re on a mission to do travel insurance right.

We sound “different” because we all choose to be here, and with over 40 years of senior experience combined in this industry, we’ve learned a lot. Creating and running Holiday Rescue is a labour of love because we finally have the opportunity to manage travel insurance the way we think – and feel – it should be done.

We specialise in holiday insurance only. We’re not part of a corporate juggernaut or an offshoot of another brand under a different label. We have a core team of five people, who are all passionate about looking after people, supported by global network of claims assistance specialists, air ambulance operators and emergency travel medicine experts. We only work with the best because we don’t want to compromise the service you receive. And we’re involved with everything from writing this, to making changes to our website, creating the automated emails with your policy details, answering your queries, reviewing any claims that are not immediately approved, taking all your feedback – and on the end of the phone at 3am when our emergency assistance team call to let us know they just confirmed an air ambulance to get you home, or to where you can receive the medical treatment you urgently need.

So when it came to writing our policy wording, we decided to eliminate industry jargon and all those legal phrases and words that most of us shouldn’t have to make such an effort to understand, wherever possible. It’s not perfect, but you can be assured we’re not going to abandon our initial ideals. In fact, whenever we make a change to our policies, our aim is to also improve the policy wording.

 

Q. What if I have an emergency?

Read more