Q. First-rate medical evacuation & rescue
Find out why we get you out faster – and why we insist on first-rate services for your medical evacuation if you need urgent medical care. Meet one of the teams we trust to bring you home…
We will reimburse you up to $2,000 per person for costs to replace your passport, travel documents or bank cards (including any phone calls or other communications needed).
Say you’re doing the whole New Yorker experience, and you’re people-watching in Central Park when you get knocked in the side of the head by a frisbee. When you come to, there’s a couple of concerned (real) New Yorkers trying to wake you up, and check you’re okay. Unfortunately, they weren’t the first to respond, there was someone else who stole the moment to nick your credit card and passport out of your jacket…
If that just happened to you, you might be relieved to hear that there is cover for costs to replace your passports, travel documents or bank cards if they are lost, damaged or stolen – as long as the cause of their loss was unexpected and outside of your control.
You must tell NZ authorities ASAP if your passport has been stolen, lost or damaged.
If you need to travel the same day, or within 2 days –
you should call them immediately on 0800 22 50 50 (if you’re in NZ), or on + 64 4 463 9360 (if you’re overseas). For more information on urgent passports, especially if you need assistance after normal business hours, refer to their official site at www.passports.govt.nz/passport-costs/.
If you need to travel within 3 days –
you can apply for an urgent passport online (click here to apply) and pick it up from the Department of Internal Affairs offices in Auckland, Wellington, Christchurch, Sydney or London.
If you don’t need to travel urgently but you still need a replacement passport –
you can apply online, (click here to apply). Depending on where you are located and how much time you have before you need to leave, it may be worth phoning ahead to see how long it will be likely to take, including courier delivery to you. A standard passport is usually processed within 10 days plus time for delivery, whereas an urgent passport is processed in up to 3 working days plus time for delivery.
To report the loss, theft or damage of your passport you’ll need to tell them:
Your passport number (call them if you don’t know it).
When it was lost, damaged or stolen.
Where it happened (city and country).
What happened.
The police report reference number (if you have it).
To replace your passport online you need:
A digital photo – taken in the last 6 months, in colour, as a .JPG or .JPEG file
Referee details of another New Zealander with a current passport – their passport number, name, phone number, and their date of birth.
A credit card, debit card, or prezzi card to make payment. They don’t take eftpos, Paypal or electronic bank transfer.
Call your airline, or scheduled transport provider as soon as you can to find out what your options are. They all have different policies, so you may need to pay an additional fee to reprint your tickets or in the worst case scenario, you might have to buy new tickets. You will also need your passport or another form of official ID like a drivers license, so they can identify that you are who you say you are.
You must contact your bank immediately, so they can freeze transactions on your accounts that are linked to those cards. Our policy does not cover money stolen from your accounts. Your bank will be able to help and advise what you can do to further protect yourself.
There is an excess of $100 per unexpected event. So you won’t get any money back if you claim for replacement costs that are worth less than $100 in total.
Click here for more about excesses, what they are and when you have to pay them.
Take care of your passport, travel documents and bank cards. Keep them out of others’ reach because even when we cover the replacement costs, we can’t give you back your holiday time. It can be a real hassle to deal with and the last thing you probably want to do is waste good holiday time on paperwork and waiting at post offices, internet cafes, banks or embassies!
Find out why we get you out faster – and why we insist on first-rate services for your medical evacuation if you need urgent medical care. Meet one of the teams we trust to bring you home…
Just enter a few more details after you get your intial quote to access the medical assessment, and find out what it will cost to cover your conditions before you buy…
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