An earthquake struck eastern Lombok (Nusa Tenggara province), at 6.47pm local time on 5th August 2018. There has been loss of life and widespread damage to buildings and infrastructure.
If you or your family are in danger or have been injured, please call our emergency assistance team immediately on +64 9 890 9726.
If you haven’t left on holiday yet:
The New Zealand Ministry of Foreign Affairs and Trade is currently advising New Zealanders against all tourist and non-essential travel to Lombok, including the Gili Islands. This has been in place since 8th August 2018.
How the Lombok earthquake affects your holiday insurance cover.
Posted: Monday 13th August 2018
If you bought your policy before 7am (NZST) on 6th August 2018…
…you have cover:
- To cancel or make changes to your holiday if your pre-paid arrangements have been affected by the Lombok earthquake and you can no longer continue with your holiday as originally planned.
- Under ‘Emergency medical’ if you’re overseas and have been injured or hurt.
If you bought your policy on or after 7am (NZST) on 6th August 2018…
…you don’t have cover for anything arising from or related to the Lombok earthquake.
As it has been widely published by many news outlets, we would not consider it to be unexpected if you or your holiday are affected by the Lombok earthquake.
If you bought your policy on or after 7am (NZST) on 8th August 2018…
…there is no cover for travel to Lombok as the New Zealand Ministry of Foreign Affairs and Trade has issued a ‘High risk’ travel advisory on their website.
You will still be covered for travel to other parts of Indonesia if an ‘Extreme risk’ or ‘High risk’ advisory has not been issued for those regions by the New Zealand Ministry of Foreign Affairs and Trade before the start of your holiday.
If you’re going to Bali, please check out our cover advice for Mount Agung.
Any questions?
If you’re concerned about what might be covered and what that means for you, email us here – and we’ll get right back to you.
How do you claim?
- If you need to make a claim for cancellation or changes to your holiday, the best place to start is with the companies you booked your holiday through. They should be able to assist you with getting refunds and providing the supporting documentation that we require with your claim.
- When you’re ready to claim, just click through to express claims and follow the steps.
What if things change?
We are keeping an eye on this situation, and will update this advice if there are any changes.
For the latest travel advice, refer to:
Safetravel www.safetravel.govt.nz
Is there a particular event or area of the world you’re concerned about?
Contact us and we’ll let you know within a day.