On 5 December 2018 a 7.5 magnitude earthquake hit near New Caledonia. The Pacific Tsunami Warning Centre has issued a warning. It advises hazardous tsunami waves may affect the east coast of New Caledonia and the Isle of Pines and Loyalty Islands. Follow the instructions of local authorities and move to higher ground.
If you or your family are in danger or have been injured, please call our emergency assistance team immediately on +64 9 890 9726.
If you bought your policy before 7pm (NZST) on 5th December 2018…
To cancel or make changes to your holiday if your pre-paid arrangements have been affected by the earthquake in New Caledonia and you can no longer continue with your holiday as originally planned.
Under ‘Emergency medical’ if you’re overseas and have been injured or hurt.
If you bought your policy on or after 7pm (NZST) on 5th December 2018…
…you don’t have cover for anything arising from or related to event.
As it has now happened and been published by many news outlets, we would not consider it to be unexpected if you or your holiday are affected by event.
If you’re concerned about what might be covered, and what that means you can or can’t do, email us here – and we’ll get right back to you.
How do I make a claim?
If you need to make a claim for cancellation or changes to your holiday, the best place to start is with the companies you booked your holiday through. They should be able to assist you with getting refunds and providing the supporting documentation that we require with your claim.
When you are ready to claim, just click through to express claims and follow the steps.
What if things change?
We are keeping an eye on this situation, and will update this advice if there are any changes.
For the latest travel advice, refer to: