Not sure if it’s an emergency?
Here is a quick checklist, and if you’re
not sure – call us anyway.
If you, or anyone listed on your policy are in immediate danger.
Get help from local emergency services.
Try to stay calm and call local emergency services for immediate help.
Call us as soon as possible.
When help is on it’s way, or as soon as you can safely contact us – call our emergency hotline.
Our hotline is open 24/7 to assist you with things like finding the closest doctor, or if you don’t know whether to see a doctor. A registered nurse can also give you advice over the phone if you’re concerned about your child or a fellow traveller.
Call us, even if you're no longer in an emergency.
If you’ve been taken to hospital, and were unable to contact us at the time – call us as soon as you are able to.
If you weren’t able to to contact us at the time – call us as soon as you are able to if:
- you’re admitted to hospital.
- you need surgery.
- you need treatment likely to cost more than $1,000.
This allows us to ensure you’re receiving the right treatment, manage your treatment with the doctors overseas, arrange to bring you home for treatment if necessary, and take care of the bills so you don’t have to worry.
If your personal items stolen or damaged due to a crime or accident, email us as soon as you can at [email protected].
More ways to get help.
It isn’t always easy to make a phone call, so you can also reach our emergency team by SMS or email.
SMS: +61 488 863 244
Email: [email protected]
Just text or email us with a contact phone number and we can call you back.
What worries you?
Want to understand what you’re covered for?
Look it up here and we’ll tell you anything you need to know.
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